Distributor Resource Center
Guides, tools, and answers to help you work faster and more efficiently with MERCORA.
How to Submit a PO
Step-by-step instructions for placing your purchase order with MERCORA.
Product Templates
Download product templates and imprint area files for accurate artwork setup.
Catalog / Pricing
Access our latest catalog, pricing information, and program details for distributors.
Artwork Guidelines
Artwork requirements, file types, and setup tips for the best decoration results.
Production & Rush Times
Standard production timelines, rush service options, and key considerations.
Shipping Information
Shipping methods, transit times, carrier details, and freight information.
Blind Shipping
Ship directly to your customer with no MERCORA branding on the package.
Samples
How to request product samples, sample policies, and applicable costs or credits.
Product Safety / Compliance
Safety standards, testing, and compliance information (e.g., Prop 65, CPSIA, etc.).
Returns / Claims
Our return policy, claims process, and how we resolve order issues quickly.
Quick Start Guides
New to MERCORA or need a refresher? Follow these simple steps to get started.
1Browse Products & Specs
Explore our product selection, view detailed specs, decoration options, and pricing.
2Prepare Artwork
Use our templates and artwork guidelines to set up print-ready files for a smooth production process.
3Request Quote / Submit PO
Get a quote for your project or submit a purchase order to move your order into production.
Frequently Asked Questions
Find quick answers to common questions about our products, pricing, artwork, orders, and more.
Choose a product from our website, select your options (such as quantity, decoration, and color), and click “Request a Quote” or “Submit an Inquiry.” Provide your project details, and our team will get back to you with a customized quote, typically within one business day.
Minimum order quantities vary by product category and decoration method. Standard MOQs typically start at 50 to 100 units. Check individual product pages for exact MOQ requirements.
We accept vector formats including AI, EPS, and vector PDF. All fonts should be converted to outlines/curves. High-resolution raster images (300 DPI or higher) may be accepted for select full-color print methods.
Standard production time is typically 5 to 7 business days after proof approval. Rush services (24-48 hours) are available on select product lines upon request.
Yes! We provide blind drop shipping at no additional cost. Your customer will receive the shipment with your company name on the shipping label and packaging, with zero MERCORA branding.